Shipping
How long does shipping take?
Processing time takes 1-3 business days. Shipping time depends on DHL.
Usually, it takes 3-4 business days for the package to reach you.
How can I track my order?
You will receive a tracking number from us via email with every order.
If you cannot track it, feel free to contact us via the contact form or email at info@abayastore.de.
Which countries do you ship to?
We ship packages within the EU.
Additionally, we also ship to Turkey, Switzerland, the United States, and the United Kingdom.
What are the shipping costs?
Shipping costs DE: €4.99, free for orders over €65
Shipping costs EU countries + UK: €14.99
Shipping costs Turkey: €32.99
Shipping costs Switzerland: €25.99
Shipping costs United States: €45.99
Customs duties apply for orders over €150 outside the EU.
Returns
Wer trägt die Kosten für die Rücksendung?
Falls du dich dazu entscheidest, deine Bestellung zurückzusenden, musst du für die Kosten selbst aufkommen. Wir empfehlen immer einen versicherten Versand, falls das Paket doch nicht auftauchen sollte, damit wir mögliche Probleme sofort lösen können.
How do I return an item?
You have 14 days from receipt of the goods to return the item to us. Please inform us of the return via the contact form or by email at info@abayastore.de. Provide us with the following information: Order number, first and last name, item, and reason for return.
What costs will be refunded?
If the item is returned without a specified reason, or due to dislike, etc., we will retain the shipping costs.
If it appears that the clothes have already been worn/washed, or have defects not caused by us, we will retain the amount.
When will I receive my refund?
From the moment we receive the item, we have 14 days to refund you.
Typically, you will receive a refund to your selected payment method within 5-7 business days.